Terms and Conditions

1. Who you're agreeing with

When you use tymeslot.app, you're entering an agreement with:

Diletta Luna OÜ

Sepapaja 6, 15551 Tallinn, Estonia
Estonian commercial registry code 14646450
VAT number EE102132685
Email (email address shown with JavaScript enabled)

We refer to ourselves below as "we" or "Tymeslot", and to you as "you".

2. What Tymeslot does

Tymeslot is a scheduling tool. People share booking pages, others pick a slot, the meeting lands on everyone's calendars. The full feature list lives at /features.

Important: Tymeslot Core, the scheduling engine, is open source under the GNU Affero General Public License v3, so you can host it yourself. These Terms cover the managed service at tymeslot.app only. If you host it yourself, the licence governs your use, not these Terms.

3. Definitions

Service: tymeslot.app, the managed offering.
User: You, when you have an account.
Booking Page: A page you create where others can book time with you.
Invitee: Anyone booking time via your Booking Page (they don't need an account).
Booking: A meeting requested or booked through a Booking Page.
Free Plan: The no-cost tier. Your Booking Pages carry a small Tymeslot footer, and the calendar invites we send carry a one-line Tymeslot link.
Pro Plan: The paid tier. It removes the Tymeslot branding and adds the Pro features in section 5.

4. Your account

You must be at least 16 years old to use Tymeslot.

You're responsible for keeping your sign-in details safe and for everything done under your account.

Multi-user team accounts aren't available yet. Until they are, you may share one login within your own organisation, and you're responsible for everyone who uses it.

Keep the info on your account accurate.

5. Subscription plans

Free

Unlimited bookings and meeting types, every calendar and video integration, all booking themes and the embed. Your Booking Pages and calendar invites carry a small Tymeslot credit.

Pro Monthly

Billed every month, at the monthly price on our pricing page.

Pro Annual

Billed once a year, at the annual price on our pricing page.

Pro adds automation (Slack, Telegram and webhooks), group bookings, custom booking questions, booking analytics and payments at booking, and removes the Tymeslot branding. The current prices and the full list are on our pricing page, and checkout shows the price before you pay.

6. Billing and renewals

• Stripe processes all payments. We don't store your card details.
• Your first Pro subscription starts with a free trial. The pricing page and checkout show how long it lasts. You enter a card at checkout, but we charge nothing until the trial ends, and we email you 3 days before it does. Cancel before then and you pay nothing. There's one free trial per account: if you subscribe again later, you pay from the start.
• Monthly subscriptions renew on the same date each month (the last day, in shorter months); annual subscriptions renew after 12 months.
• Prices are in euros and include VAT where it applies.
• We may change the prices for new subscriptions at any time. Your subscription keeps the price it started on; if we ever change it, we tell you at least 30 days before it takes effect, and you can cancel before then.
• If a payment fails, we email you and you keep Pro for 14 days while you update your card. If it's still unpaid after that, we cancel the subscription and your account moves to the Free plan.

7. Cancellation, refunds and your 14-day right of withdrawal

You can cancel any time on the Subscription page of your dashboard. You keep Pro until the end of the period you've paid for, or until your trial ends, and you aren't charged again.

14-day right of withdrawal

You can withdraw from a new subscription within 14 days of its first payment, and at any time during its free trial, without giving a reason. If you withdraw, the subscription ends straight away and we refund you, to the payment method you used, within 14 days.

Your first Pro subscription: we refund every payment you made for it in full. You don't pay for the days you used.

A later Pro subscription: it has no free trial, so at checkout you ask for Pro to start straight away, within the 14 days. If you then withdraw, you pay for the days of Pro you used up to your withdrawal, as a share of the month or year you paid for, and we refund the rest. We confirm your request by email.

This applies to everyone, consumer or business, and to every new subscription, but not when an existing subscription renews.

To withdraw, use "Withdraw from contract here" on the Subscription page of your dashboard, shown for as long as the right lasts. Confirm your name, check the subscription and the email address we'll write to, and press "Confirm withdrawal". We email you an acknowledgement straight away, with your withdrawal and the date and time you sent it. You can also tell us through our contact form or by email to (email address shown with JavaScript enabled), with any clear statement that you're withdrawing, for example the form below. Your withdrawal is in time if you send it before the 14 days are up.

Model withdrawal form (you don't have to use it)

To Diletta Luna OÜ, Sepapaja 6, 15551 Tallinn, Estonia, (email address shown with JavaScript enabled): I hereby give notice that I withdraw from my contract for the following service: Tymeslot Pro, ordered on (date). Name: (your name). Address: (your address). Date: (today's date).

Other refunds

Otherwise we don't refund payments, including for the rest of a period after you cancel. Sections 12 and 16 describe the only other exceptions. If an annual plan renews and you didn't mean it to, contact us within 14 days of the renewal and we'll usually refund it; the subscription then ends straight away.

8. Payments at booking

On Pro you can charge for meetings through your own Stripe account. Your invitee pays you, not us. You're the seller, so the service, its price, any tax on it and refunds to your invitees are your responsibility, and Stripe's terms apply between you and Stripe. We take a platform fee of 0.5% of each payment (at least one cent), which Stripe deducts when the payment is made. If you refund a payment through Tymeslot, you get back the fee on the refunded amount. You can refund through Tymeslot for up to 60 days after the payment. If your Pro plan ends, you can't take new payments at booking.

9. Acceptable use

Don't use Tymeslot to:

Scrape, harvest or mass-extract data from us or from Booking Pages.

Send unsolicited messages to invitees ("schedule-spam").

Impersonate someone else.

Host or distribute illegal content, including content that infringes someone else's IP.

Reverse engineer, decompile or otherwise tamper with the Service (this doesn't restrict what you can do with the open-source Core under its licence).

Contact people who haven't asked to hear from you, for example by building cold-outreach automation on top of us.

Take payments at booking for anything illegal, or in breach of Stripe's terms.

10. Your data, your content

You own what you put into Tymeslot: your booking pages, your booking questions and your notes. There's no self-service export yet; ask us and we'll send you your data in a machine-readable form. Section 11 covers the data your invitees give us for you; our own processing of personal data is described in the Privacy Policy .

Read Privacy Policy

11. Data you handle through Tymeslot

When people book a meeting with you, answer your polls or pay you, they give us their details for you. For that data you're the controller under the GDPR and we're your processor: you decide what happens to it, and we handle it for you. This section is our data processing agreement (Article 28 GDPR) and is part of these Terms.

• What and why. The data your invitees and poll participants enter, and the bookings, payments and messages that go with it (listed in section 3 of the Privacy Policy), used only to run the Service for you. Your instructions are these Terms and what you set up in your dashboard; if we think an instruction breaks data protection law, we tell you.
• How long. As set out in section 9 of the Privacy Policy. When your account is deleted, we delete this data, apart from what the law requires us to keep.
• Confidentiality and security. Only people who need it to run the Service can see it, and they're bound to keep it confidential. We protect it with the measures in section 8 of the Privacy Policy.
• Sub-processors. You allow us to use the providers listed in section 6 of the Privacy Policy, under the same data protection obligations. A change to that list comes as a new version of the Privacy Policy, which you're asked to accept; if you object, you can close your account (section 16 applies).
• Transfers. Data leaves the EU only under the safeguards described in section 6 of the Privacy Policy.
• Helping you. We help you answer your invitees' requests (to see, correct or delete their data), and with security, breach notifications and impact assessments, as far as we reasonably can. If one of them asks us directly, we tell you or point them to you.
• Breaches. We tell you without undue delay after we become aware of a personal data breach affecting this data.
• Checks. We give you the information you need to show we meet these obligations, and allow reasonable audits by you or an auditor you choose, with reasonable notice and at your cost.
• Your part. You need a lawful basis for collecting your invitees' data and must tell them about it; you can point them to our Privacy Policy for what we do.

We also use some of this data for our own purposes, as a controller: to keep the Service secure, prevent abuse and keep the records the law requires, as described in the Privacy Policy.

12. Service availability and changes

We aim for high availability and we work hard to keep things up, but we don't offer a service-level agreement on the Free or Pro plan. If something's broken, contact us.

We keep improving Tymeslot, so features change. If a change makes Pro materially worse for you, we tell you at least 30 days before it takes effect. You can then cancel, and we refund the unused part of any period you've paid for in advance, unless we let you keep using the Service as it was, without the change.

13. Intellectual property

The Tymeslot name, logo and trademarks are ours. The Core source code is published under the AGPL v3 on GitHub; read the licence for what you can do with the code itself. It doesn't give you rights to our name or logo.

You keep ownership of your content.

14. Disclaimers and limitation of liability

Tymeslot is provided "as is". To the maximum extent allowed by law:

We aren't liable for scheduling conflicts, miscommunications, technical issues with calendar/video providers we don't control, or interruptions beyond our reasonable control.

Our total aggregate liability for any claim relating to the Service is capped at the greater of €100 or the fees you paid us in the 12 months before the claim.

These limits (the "as is" clause, the exclusions above and the cap) don't apply to damage we cause on purpose or through gross negligence, to death or personal injury, or to anything else the law doesn't let us exclude or limit.

Nothing here takes away the consumer-protection rights the law of your country gives you. In particular, if you're a consumer, the law gives you rights when the Service doesn't match what we promised, such as having it put right, a price reduction or ending the contract; these Terms don't limit them.

15. Suspension and termination

We may suspend or close your account for serious or repeated breaches of these Terms, such as abuse, security incidents or illegal content. Where we can, we'll give you reasonable notice and a chance to fix the problem. For genuinely serious abuse (spam at scale, illegal content) we may act immediately.

You can close your account at any time in your account settings. For the next 14 days it's frozen: your Booking Pages go offline, and signing in lets you restore it. After that we delete it for good. Your Pro subscription stops renewing as soon as you ask. If it's still running when the account is deleted, it ends then, and we don't refund the rest of the period you've paid for (unless you can still withdraw under section 7). Upcoming bookings are deleted with the account and your invitees aren't told, so let them know first. The Privacy Policy explains what we keep afterwards, and for how long.

16. Changes to these Terms

We may update these Terms. Every change, however small, is published as a new version, and you'll be asked to accept it before you carry on using your dashboard. We keep a record of every version and of when you accepted it.

If a new version is worse for you and you'd rather not accept it, you can cancel your subscription instead. Tell us within 30 days of being asked to accept it, and we refund the unused part of any period you've paid for in advance, unless we offer to keep you on the previous version until that period ends.

17. Governing law and jurisdiction

These Terms are governed by Estonian law, and disputes go to Harju County Court (Harju Maakohus) in Tallinn, unless the law says otherwise. In particular, if you're a consumer, the mandatory consumer-protection rules of your home country still apply, you can bring a claim in the courts where you live, and we can only bring one against you there.

If you're a consumer and we can't settle a complaint between us, you can also turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), free of charge, through the Consumer Protection and Technical Regulatory Authority.

18. Boilerplate

Force majeure. We're not liable for failures caused by events outside our reasonable control (large-scale outages, natural events, etc.).
Severability. If a court finds one clause invalid, the rest still applies.
Assignment. We may pass these Terms on to a company that takes over Tymeslot (for example after an acquisition); you need our consent to pass on your rights.
Entire agreement. These Terms (including the data processing agreement in section 11) and the Privacy Policy are the whole agreement between us about the Service, unless we've signed a separate written agreement with you, which then takes precedence where the two differ.

19. Contact

For anything in these Terms, write to (email address shown with JavaScript enabled) or use our contact form.

Contact us